While watching a talk show on Trust on television a couple of days back, I got a few key points that play crucial role in our day to day relationships in personal & professional life. Here they are:
1. Trust is nothing but acceptance. When we accept someone the way he is, we show our trust in him.
2. When a person behaves in a manner which is not in sync with our perception of his image, we feel our trust has been breached.
3. When we have lesser expectations from someone, it becomes easier to accept that person.
4. A person becomes dishonest or starts hiding the truth when he feels insecure or fears non-acceptance from us.
Appears a little abstract? Let’s take an example to understand better.
A fresher recently joins a private bank in sales. In a couple of weeks, he starts giving false information about sales calls fearing loss of job or public reprimand. Further he gets false documents to open accounts and the account is opened without a satisfactory KYC check. This can have serious repercussion on the organization and entire banking system.
On the contrary, if there is an atmosphere of mutual trust, the results can be much better. How?
If the sales-person did not feel insecure and could ask for help, maybe by being deputed under an experienced and successful person good at getting numbers, and the senior showed confidence in him and extended the needed support, he would have picked up how to generate numbers without resorting to unfair means.
All that is required is:
- Making a concerted effort to create an environment of mutual trust.
- Sharing values, objectives, information relevant to one’s job.
- Providing the necessary clarity and support.
- Using positive motivators.
- Making others feel that we trust them and are within their reach if they need us.
- Encouraging others to trust us by listening to them without being judgemental.
- This way, they shall also learn to trust us and give their best without any kind of compromise.
